A LITTLE ABOUT RICK
I have been working in the automotive industry for over 30 years. I was trained in the United States Marine Corp in the ground support equipment field and that covered everything from a chainsaw to a gas turbine compressor (jet engine). That initialed gas engines both two and four stroke, diesel engines, transmissions, electrical, hydraulics, body and fender, fuel systems, brake systems, suspension, and so on. I also have gone to specialty schools on diesel and jet engines then other training was done with Ford there I learned a lot from Ford in computer systems and customer service. I actually took a class that was titled (How to talk to a customer) that class taught how to explain a vehicle problem to a customer so they can understand. I know that if i talk in technical lingo all the customer really hears is blah blah blah so that class basically made me understand to find out what the customer is into then put the problem in terms they can understand. For example one of my favorite stories is I had this elderly lady that had no clue about mechanics but she knew her sewing machine backwards forwards and sideways. So i put the problem into terms like it was her sewing machine and she got it you could see it in her eyes. It makes a person feel good when you can see that they understand.